Help
Frequently asked questions and support.
What is Clawesome?
Clawesome is the Bay Area's claw machine arcade, located in downtown San Mateo, California. Founded in 2025, it features modern claw machines with quality prizes, tournaments, and a mobile app for tracking your progress and promotions.
Where are you located?
35 East 4th Ave, San Mateo, CA 94401, in the heart of downtown San Mateo.
Do you rent machines for events?
Yes. We offer claw machine rentals for weddings, corporate events, festivals, birthday parties, and other special occasions. We deliver and set up machines throughout the Bay Area.
Is the app free?
Yes. Downloading the app and creating an account is completely free on both iPhone and Android. Credits for gameplay are purchased separately, and you get 10 free credits with your first purchase.
How do credits work?
Buy credits in the Clawesome app, then tap your phone on any machine to play. Your wins, XP, and progress are tracked automatically in the app.
Can I host a birthday party at the arcade?
Yes. You can reserve our San Mateo arcade for birthday parties with all-inclusive packages that cover claw machine play, prizes, and reserved space for your group.
Not receiving SMS codes?
Check your number is correct, you have service, and try again after 1-2 minutes. Contact support if it persists.
How do I stop SMS messages?
Reply STOP to any message. Reply START to opt back in.
How do I delete my account?
Email support@clawesome.app. We'll remove your data within 30 days.