Help & Support
We're here to help you get the most out of Clawesome
SMS Messaging Help
For SMS Support:
- •Reply "HELP" to any SMS message from Clawesome App
- •Text "STOP" to opt-out of future messages
- •Contact support if you're not receiving verification codes
Common SMS Issues
Not Receiving Verification Codes?
- •Check that your phone number is entered correctly
- •Ensure you have cellular service
- •Check your spam/junk folder if using an SMS app that filters messages
- •Try requesting a new code after 1-2 minutes
- •Contact support if issues persist
Want to Stop SMS Messages?
- •Text "STOP" to any message from Clawesome App
- •You'll receive a confirmation that you've been unsubscribed
- •To opt back in, create a new account or reply "START"
App Support
Account Issues
Having trouble with your account? We can help with:
- •Login problems
- •Password resets
- •Account verification
- •Profile updates
Claw Machine Connection
Need help connecting to claw machines? Check:
- •You're within range of a compatible machine
- •The machine is powered on and available
- •Your app is updated to the latest version
Contact Support
Email Support: support@clawesome.app
SMS Help: Reply "HELP" to any message
Response Time: We typically respond within 24 hours
Frequently Asked Questions
What is Clawesome?
Clawesome is a Japanese-style claw machine arcade located in San Mateo, California. Founded in 2025, it features modern claw machines with exciting prizes, arcade games, tournaments, and a mobile app for tracking progress and promotions.
Where is Clawesome located?
Clawesome is located at 35 East 4th Ave, San Mateo, CA 94401, in the heart of downtown San Mateo.
Does Clawesome rent claw machines for events?
Yes, Clawesome offers claw machine rentals for weddings, corporate events, birthday parties, and other special occasions throughout the Bay Area. Contact us for availability and pricing.
Is the Clawesome app free to use?
Yes, downloading and creating an account on the Clawesome app is completely free. The app is available for both iPhone and Android. Token purchases and gameplay costs may apply at the arcade.
What claw machines work with the app?
The Clawesome app works with Clawesome-enabled claw machines at the Clawesome arcade in San Mateo. The app allows you to connect to machines, track your XP and level progress, and view promotions.
Does Clawesome host birthday parties?
Yes, Clawesome offers birthday party packages and event hosting at their San Mateo arcade location. Contact us for availability and pricing.
How do I contact Clawesome support?
You can contact Clawesome support by emailing support@clawesome.app or by calling (800) 350-2310. For SMS help, reply HELP to any message from Clawesome.
How do I delete my account?
Contact support@clawesome.app to request account deletion. We'll remove your data within 30 days.