Help & Support
We're here to help you get the most out of Clawesome
SMS Messaging Help
For SMS Support:
- •Reply "HELP" to any SMS message from Clawesome App
- •Text "STOP" to opt-out of future messages
- •Contact support if you're not receiving verification codes
Common SMS Issues
Not Receiving Verification Codes?
- •Check that your phone number is entered correctly
- •Ensure you have cellular service
- •Check your spam/junk folder if using an SMS app that filters messages
- •Try requesting a new code after 1-2 minutes
- •Contact support if issues persist
Want to Stop SMS Messages?
- •Text "STOP" to any message from Clawesome App
- •You'll receive a confirmation that you've been unsubscribed
- •To opt back in, create a new account or reply "START"
App Support
Account Issues
Having trouble with your account? We can help with:
- •Login problems
- •Password resets
- •Account verification
- •Profile updates
Claw Machine Connection
Need help connecting to claw machines? Check:
- •Bluetooth is enabled on your device
- •You're within range of a compatible machine
- •The machine is powered on and available
- •Your app is updated to the latest version
Contact Support
Email Support: support@clawesome.app
SMS Help: Reply "HELP" to any message
Response Time: We typically respond within 24 hours
Frequently Asked Questions
Is Clawesome App free to use?
Yes, downloading and creating an account is free. Token purchases and gameplay costs may apply at participating arcade locations.
What claw machines work with the app?
Clawesome App works with compatible Bluetooth-enabled claw machines at participating arcade locations. Check with your local arcade for availability.
How do I delete my account?
Contact support@clawesome.app to request account deletion. We'll remove your data within 30 days.